Frequently Asked Questions
Our office is open from 09:30h to 17:30h, Monday to Friday excluding bank holidays.
It’s easy to stop any service with LondonHubs. Just login to your client portal and click cancel or contact us via our website to let us know. We will be sad to see you go, but always happy to help.
No, there is no obligation to renew your service with us. If you purchase a monthly service you can cancel at any time before the month renews. Same with our yearly services. Please note, no pro-rata refunds are given on any yearly services.
LondonHubs provides a prime and secure address located in the Royal Borough of Kensington and Chelsea: 64B Chesterton Road, London, W10 6EP.
Your Company Name, 64B Chesterton Road, London, W10 6EP, United Kingdom.
Yes. Due to UK Anti-Money Laundering (AML) regulations, we are required by law to verify the identity and proof of address for all clients using our address services. We use a secure, encrypted online portal for quick and easy ID verification.
Yes, you can collect your mail in person. Please contact our reception team beforehand to ensure your mail is ready for collection.
Our Registered Office package strictly covers official statutory mail from Companies House and HMRC. Any other mail received will be returned to sender unless you have also purchased a Virtual Office Business Mail package.
If any official visitors (like HMRC or Companies House representatives) visit, our reception team is trained to handle them professionally on your behalf. We do not support unannounced public business visits or meetings at this address.
Your service is ready to use instantly after purchase! You can update Companies House right away. However, we cannot start forwarding any received mail to you until your ID verification has been successfully completed.
Yes! Our package uniquely includes cover for one company officer (Director, Secretary, Shareholder, or PSC) to use as their Service Address at no additional cost.
Depending on your selected service tier, we either open, scan, and email your official mail to you as a high-resolution PDF the same working day, or we physically forward the mail to your designated postal address.
Official statutory mail solely includes correspondence directly originating from UK Government bodies: Companies House, HM Revenue & Customs (HMRC), Government Gateway, Department for Work & Pensions (DWP), and the ICO.
We believe in transparent pricing. The renewal price is exactly the same as the price you pay today. No hidden price hikes at renewal!
We specialize in modern, scalable ecosystems. Our core focus revolves around high-performance JavaScript/TypeScript applications and robust, secure cloud architectures (primarily Microsoft Azure/AWS).
No! While our nimble approach is perfect for startups, we frequently build custom software and automations for traditional SMEs (agencies, logistics, finance) looking to digitize and scale their operations.
We offer transparent, milestone-based pricing. After an initial discovery phase, we provide a detailed technical architecture proposal and a fixed-price scope for the MVP or project.
Absolutely. We offer flexible ongoing retainer and SLA (Service Level Agreement) packages to ensure your application remains secure, updated, and ready for new feature rollouts.
Yes. From Stripe billing to Twilio communications, OpenAI models to custom CRM databases, API integration is a core component of our development services.
Yes, our Call Forwarding plans feature unlimited inbound forwarding, providing peace of mind. This is subject to a standard Fair Usage Policy (FUP) designed to ensure high-quality service specifically for normal SME operations.
Absolutely. If you already have an established business number that your clients recognize, we can port it seamlessly onto the LondonHubs network. Our team will handle the secure transfer from your current provider.
Available on our Pro tier, you simply call your designated digital access number from your mobile, and dial your destination securely. The recipient will see your professional Virtual Landline number on their Caller ID, keeping your personal mobile completely private. Note that while inbound calls are unlimited, outbound calls have a monthly minute allowance according to your chosen tier.
With standard call forwarding, the call will divert to your mobile. If you prefer not to be disturbed, you can leverage custom voicemail to email routing. For the ultimate professional touch, upgrading to our AI Edge (Proto-Call) ensures every after-hours call is answered, triaged, and handled autonomously.